Luna – Elegant Upholstered Bed with Storage

Terms & Conditions and Right of Withdrawal

Shipping from Poland

Processing time

3-6 weeks

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

Privacy Policy
This Privacy Policy defines the principles for the processing and protection of personal data collected in connection with the operation of the store conducted via the Etsy platform. The store is operated by a seller based in Poland and offers products to customers worldwide.

The processing of personal data is carried out in accordance with:

Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),

The Polish Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000),

The Polish Act on the Provision of Electronic Services,

Directive 2002/58/EC (ePrivacy Directive),

UK GDPR (for customers from the United Kingdom),

CAN-SPAM Act (for customers from the United States),

and in accordance with Etsy's Privacy Policy and Seller Policy.

1. Data Controller
The data controller is the owner of the store, Damian Graf, based in Poland. For matters related to data protection, contact is possible via email: [Your email address].

2. Scope of Processed Data
In order to fulfill orders and provide customer service, the following personal data provided by the Etsy platform is processed:

full name,

email address,

shipping and billing address (if provided),

telephone number,

order details,

payment information (processed by Etsy),

information voluntarily provided by the buyer (e.g., for personalization purposes).

3. Purposes of Data Processing
Personal data is processed solely to the extent necessary for:

concluding and performing the sales contract,

delivering the ordered products,

issuing an invoice or receipt,

handling complaints and returns,

contacting the customer regarding delivery, order errors, or other logistics matters,

fulfilling tax and accounting obligations,

responding to customer inquiries,

ensuring compliance with applicable legal regulations.

4. Legal Basis for Processing
Personal data is processed based on:

Article 6(1)(b) GDPR – necessity for the performance of a contract,

Article 6(1)(c) GDPR – compliance with legal obligations,

Article 6(1)(f) GDPR – legitimate interest of the controller (e.g., contacting the customer regarding delivery or technical issues),

Article 6(1)(a) GDPR – consent, in the case of voluntary subscription to a newsletter or other marketing communication (not applicable on Etsy).

5. Data Sharing
Personal data may be shared only with:

Etsy – as the data processor for orders,

shipping and logistics companies – strictly for the purpose of delivery,

accounting and financial service providers – to the extent necessary for fulfilling tax obligations,

IT and hosting service providers (e.g., invoicing tools),

public authorities – if required by applicable law.

Personal data is not sold or shared with third parties for marketing purposes.

6. Data Retention
Personal data is retained for the period necessary to:

fulfill the contract and provide post-sale support,

pursue or defend against legal claims,

comply with tax and accounting regulations (in accordance with national legislation).

7. Transfer of Data Outside the EEA
Data may be transferred outside the European Economic Area (EEA) in the event of using Etsy services or global cloud/logistics providers. In such cases, appropriate data protection mechanisms are in place (e.g., standard contractual clauses compliant with GDPR).

8. Data Subject Rights
Each person whose data is processed has the right to:

access their personal data,

rectify the data,

request deletion or restriction of processing,

object to the processing,

data portability,

lodge a complaint with the supervisory authority (in Poland: the President of the Personal Data Protection Office – UODO).

9. Marketing Communication
The controller does not engage in marketing communication without the user’s prior, voluntary consent.

In the case of post-sale contact (e.g., a message with a discount code), such actions comply with the applicable provisions of the ePrivacy Directive, UK PECR, CAN-SPAM Act, and do not constitute subscription to a mailing list.